OUR POLICIES

Our Policies

Questions About Your Order

ORDER

  • Delivery takes 4-5 business days domestically when selecting the basic $6.99 shipping method.
  • Orders placed from Friday (after 2pm EST), Saturday, and Sunday will be processed on the following Monday.
  • Exchanges must be for items of equal or lesser value

Lost Packages and Stuck Shipments

shipments

  • The customer is responsible for filing a lost package claim with the USPS or UPS in the event of a lost / misplaced package. We provide tracking for every order.
  • Awakened Labz is not responsible for packages sent to the wrong address.
  • Awakened Labz is not responsible for packages once they are in the hand of the carrier.

Returns and Exchanges (DOMESTIC / US)

domestic

  • No returns or exchanges on orders after 30 days.
  • We do not accept opened supplements for returns or exchanges all items must be UNOPENED.
  • Freebies / add-ons / promo items are not eligible for return or exchange.
  • A restocking Fee of 20% will be applied once the item is returned.

Returns and Exchanges (INTERNATIONAL)

international

  • All sales are final outside the US
  • We are not responsible for any lost packages, delays in transit, seized packages, etc.
  • Your country may charge you duties, taxes, or import fees. Awakened Labz is not responsible for any of these duties, taxes, or import fees.