OUR POLICIES
Our Policies
Questions About Your Order
ORDER
- Delivery takes 4-5 business days domestically when selecting the basic $6.99 shipping method.
- Orders placed from Friday (after 2pm EST), Saturday, and Sunday will be processed on the following Monday.
- Exchanges must be for items of equal or lesser value
Lost Packages and Stuck Shipments
shipments
- The customer is responsible for filing a lost package claim with the USPS or UPS in the event of a lost / misplaced package. We provide tracking for every order.
- Awakened Labz is not responsible for packages sent to the wrong address.
- Awakened Labz is not responsible for packages once they are in the hand of the carrier.
Returns and Exchanges (DOMESTIC / US)
domestic
- No returns or exchanges on orders after 30 days.
- We do not accept opened supplements for returns or exchanges all items must be UNOPENED.
- Freebies / add-ons / promo items are not eligible for return or exchange.
- A restocking Fee of 20% will be applied once the item is returned.
Returns and Exchanges (INTERNATIONAL)
international
- All sales are final outside the US
- We are not responsible for any lost packages, delays in transit, seized packages, etc.
- Your country may charge you duties, taxes, or import fees. Awakened Labz is not responsible for any of these duties, taxes, or import fees.