Questions About Your Order

ORDER

  • Delivery takes 4-5 business days domestically 
  • Orders placed from Friday (after 2pm EST), Saturday, and Sunday will be processed on the following Monday.
  • Exchanges must be for items of equal or lesser value

Lost Packages and Stuck Shipments

shipments

  • The customer is responsible for filing a lost package claim with the USPS or UPS in the event of a lost / misplaced package. We provide tracking for every order.
  • Awakened Labz is not responsible for packages sent to the wrong address.
  • Awakened Labz is not responsible for packages once they are in the hand of the carrier.

Returns and Exchanges (DOMESTIC / US)

domestic

  • No returns or exchanges on orders after 30 days.
  • We do not accept opened supplements for returns or exchanges all items must be UNOPENED.
  • Freebies / add-ons / promo items are not eligible for return or exchange.
  • A restocking Fee of 20% will be applied once the item is returned.

Returns and Exchanges (INTERNATIONAL)

international

  • All sales are final outside the US
  • We are not responsible for any lost packages, delays in transit, seized packages, etc.
  • Your country may charge you duties, taxes, or import fees. Awakened Labz is not responsible for any of these duties, taxes, or import fees.

 

MAILING ADRESS

Awakened Labz LLC

7340 Smoke Ranch Road 

Las Vegas, NV 89128

marketing@awakenedlabz.com